Most stores have long terms pages nobody reads. This is everything you need to know, in as few words as possible.
In stock pieces ship within 48 hours. We are in New Zealand, so this gives a bit of room for the timezone difference.
Partially made pieces just need finishing and assembly. We typically give these a 7-day timeframe to ship.
Pre-orders have their shipping time made clear on each specific listing, but it is typically at least a few weeks.
Two important things. First, the shipping timeframe is written near the Order Now button on whichever kind of listing you buy from. Second, we are most definitely not perfect, and despite our best efforts we do ship late sometimes. If we are going to be late, Magnus sends an email and a blog post to let you know what is happening.
We ship to almost every country in the world. We only use DHL Express, 3 to 5 day, fully tracked. We charge a flat $14.95 to every country. We cannot ship to PO Boxes. It must be a physical address.
All products are 100% guaranteed against any manufacturing or design defects. We will replace, or refund, your product in this situation.
We are constantly improving and upgrading designs and often release new and improved versions. A new design does not mean the old design was defective. We just managed to improve on it.
If you are not happy with your product when you receive it, we understand. We are happy to refund, no questions asked, within 7 days of you receiving it. We cannot refund the original shipping cost, and it is your responsibility to return the product to us at your cost.
We offer a one-year replacement or refund warranty against manufacturing or design defects. If you are having problems with your product, contact us via the Contact page. Once your replacement has arrived, ship the faulty one back to us using standard slow mail, email a copy of the receipt, and we will refund the return shipping.